At Penn State Health, we know safety. Long before the pandemic hit, the safety of our patients, staff and visitors has been foremost in everything we do. We’ve been nationally recognized for our exemplary efforts. And we understand that now more than ever, you need to know that you will be safe when you return to our hospitals, outpatient centers, clinics and practices.
How Penn State Health will keep you safe
Every step of the way, from initial scheduling to your on-site appointments and post-procedure follow-up, we’re taking additional precautions to keep you safe.
When you call to schedule an appointment, we’ll ask you questions about your health and any symptoms you may be experiencing. We’ll collect additional information over the phone to reduce the amount of paperwork when you come in for your visit. And we’ll remind you to wear a face covering or mask to your appointment. If you don’t have a face covering, we will supply one before you enter the building, but you are strongly encouraged to bring your own to help us conserve our supply. All patients, family/support persons and staff are required to wear a face covering in all of our locations.
At Penn State Health, we understand the critical role family/support persons within the patient care team. We continue to reevaluate our procedures to make sure that we are providing the safest care possible while also supporting the needs of our patients.
With some exceptions for certain situations, we are now allowing one family/support person — someone who has a biological, legal or emotional relationship with the patient — to be on-site to facilitate patient- and family-centered care.
Family/support person must be 18 years of age or older, unless they are the parent of a pediatric patient or the partner of a laboring patient.
Family/support person, who will be screened for COVID-19 before being permitted to enter any facility, must wear a mask and, whenever possible, adhere to appropriate social distancing guidelines.
Adult patients are allowed one family/support person, and pediatric patients one parent/guardian, per day.
When you arrive at your Penn State Health facility, you’ll be greeted by a Safety Navigator who will take your temperature, screen you for COVID-19 symptoms, provide sanitizer for hand hygiene and, if you don’t already have a face covering, provide you a mask. The Safety Navigator will also answer any questions you may have about our safety protocols.
Safe Check-in and Check-out
For your safety, we have implemented contactless check-in and check-out procedures to receive your insurance and payment information. Ink pens, clipboards and other materials are thoroughly disinfected after each individual use. We have also designated physical distancing zones at our check-in and check-out windows and throughout our facilities to allow for adequate space between patients.
Our lobbies and common areas, including high-touch areas such as door handles, elevator buttons, tables and chairs, are cleaned and disinfected frequently throughout the day for your safety. All reading material and brochures have been removed from our lobbies and seating capacity has been limited to align with physical distancing guidelines.
Good hand hygiene is essential for all team members, patients and visitors. You will be provided hand sanitizer at the door as you enter any of our facilities as well as upon entering and when leaving an exam or procedure area.
Safe Exam and Procedure Rooms
We follow stringent cleaning protocols. For added safety, we have further enhanced those protocols for our patients’ safety and peace of mind. Our exam rooms and procedure areas are thoroughly cleaned and disinfected between each patient visit. In addition, we’re scheduling patient visits at reduced capacity at all of our care locations to allow extra time for enhanced cleaning between each patient encounter.
Your exam or procedure room will be thoroughly cleaned and disinfected before you enter. However, we understand you may prefer added protection for your clothes and other belongings. A single-use bag will be available by request to hold your belongings during your visit if you’d like.
Safe Virtual Appointments
As we safely resume many of the in-person patient care services that were delayed due to COVID-19 restrictions, we will continue to use telehealth when it makes sense for our patients.